Representative II, Customer Service

Reporting to the Associate Manager, Customer Service, the Customer Service Representative will be responsible to perform customer and administrative duties for individuals and departments within the office.

• Provides professional customer service to local business accounts
• Maintains close coordination with sales, marketing, finance, factories, logistic and customers, etc.
• Responsible for customer service and administrative support to the sales functions including answering customer inquiries, handle complaints and order processing
• Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management
• Handles return orders and claims
• Prepares business reports for internal and external customers
• Assists in ad-hoc assignments as required

• Degree preferably in Business Studies or related subject
• Minimum 3 years of customer service and logistics experience in the manufacturing or trading field
• Good interpersonal and communication skills in written and spoken Japanese, intermediate level in written and spoken English
• Strong customer service skills with good problem-solving abilities, attention to detail, good analytical skill, the ability to work independently and act according to circumstances
• Strong analytical skills with the ability to interpret complex data
• Honest, punctual, self-motivated
• Proficient in windows application such as MS Office, Excel, including Pivot tables, charts, and advanced formulas, for example query functions
• Experience with ERP systems, SAP preferred
• Experience working in Global/Multinational environment is preferred
• Experience with Salesforce or Tableau is a plus

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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